Mediação : um novo caminho na solução de conflitos entre servidores públicos

Abstract

This research seeks to analyze the possibility of implementing mediation to resolve conflicts between public servants in the workplace in order to improve their relationships and consequently the provision of public service. For this purpose, the bibliographic and documentary research was used as methodology, using books, laws, and other norms. Based on the studies carried out, it was found that the various conflicts present in society are also currently approached by alternative conflict resolution tools that can have very positive results for both those involved and society, and a culture of dialogue and pacification has been fostered. It was found that the Public Administration must act in compliance with constitutional rules and principles, and that administrative activity must be guided, first of all by the principle of human dignity and the promotion of fundamental rights and guarantees. Moreover, that the Public Administration underwent changes in its rules and principles that provide mediation in its ambit. It was also observed that the public servant can be perceived as a subject of rights and have considered their personal dimension. Just as it was realized that mediation could be used as a consensual instrument for resolving conflicts between public servants, and it may bring beneficial results to them, the Administration and citizens.