Indicadores de desempenho por meio de banco de dados de help desk

Abstract

Currently as Business be small, the average or large postage, has As Well Most Valuable your data, customer information and all Changes Occurring in such. The Database allows This vast content, however generated reports without same and limited and not always able to meet such needs of business management. Companies Which use help desk systems Which Allows Supporting Users and Troubleshooting Support paragraph, have a large body of stored Periodically date. To have access to solid information, enabling The Best Decision-making will be applied to Business Intelligence tools, Which are known by the acronym BI or Business Intelligence, Building permit Different Scenarios About hum set of information, mode more effective, adapting the company. The development of this project allowed for the management of content information generated by the Coordination sector of Software Quality related to so-called open in 2015 on the Advisory agenda. Allowing to analyze the performance of their final product by category of so-called. The result of this analysis allowed to survey the results of the team in the semi meritocracies by scoring per team and also individual.