Desenvolvimento de um Chatbot para Auxiliar no Suporte e Resolução de Dúvidas dos Alunos de Engenharia da Computação-UFMT

Abstract

In an increasingly digitized world, where technology plays a fundamental role in almost every aspect of our lives, the growing digitalization has brought numerous advantages, allowing for greater efficiency and connectivity. In this context, the Faculty of Computer Engineering at the Federal University of Mato Grosso (UFMT) has experienced a significant challenge regarding the support and resolution of doubts of its students. The wide range of information available often leaves students in a dilemma: where to find answers to their academic questions? With many of these doubts arising outside of business hours, the situation has become even more complicated, as the delivery of answers has been limited to specific institution operating hours. It was in this context that the need to develop an effective solution emerged: a Chatbot. This work aims to explore the implementation of a Chatbot as a response to this issue, allowing students to access information and support 24 hours a day, seven days a week, and be able to handle multiple inquiries simultaneously, ensuring quality support service for the college students. The development of a Chatbot to assist in supporting and resolving doubts of Computer Engineering students at UFMT has become crucial due to the frequent presence of academic doubts and the unavailability of assistance during periods outside of business hours. The implementation of this Chatbot aims to solve this challenge, as it operates 24 hours a day, offering immediate answers, and thus aims to enhance the learning experience of the students.