Análise da comunicabilidade no Sistema Eletrônico de Informações da Universidade Federal de Mato Grosso

Abstract

This paper presents a detailed study on the evaluation of the communicability of the Sistema Eletrônico de Informações (SEI), a system used by the Universidade Federal de Mato Grosso (UFMT). The research seeks to highlight the problems faced by users during the use of the system and to contribute positively so that future users of the system have a better experience. The methods used include a literature review, conducting opinion polls with volunteers and the application of the Semiotic Inspection Method (MIS), which made it possible to detect problems in the communication process between the system designer and users. During the analysis of the system, interface elements were classified as metalinguistic, static and dynamic signs. In the end, it was found that the system needs improvements. In this sense, improvements to be implemented in the SEI were proposed, as well as results of an evaluation with experts to validate these suggestions with a view to improving usability and user experience in the system.