A importância da liderança na mediação dos conflitos organizacionais

Abstract

The current situation highlights the increasing competition and competition in the organizational environment and the competition becomes a source of various organizational conflicts. It is known that, nowadays, have adequate levels of conflict can even be positive for organizations since the conflict can be engine of social development, freeing the organization from stagnating and making little creative impoverished decisions. However, the existence of high levels of internal differences, in turn, can bring dysfunctional consequences, among them, the loss of efficiency of the group communication deficiencies and reduce the cohesion of the team. Conflict management is a chore, so it takes increasingly important role in mediating the leader of them. This action is important to maintain a healthy and productive environment. Accordingly, this study aimed to analyze the work environment, the levels of conflict and the result of these at CIOPAER, Coordinator of the Integrated Air Operations Center MT, agency of the Department of Public Safety, where there is joint work between: Civil Police , Military Police and Fire Brigade. This study deals with a literature survey and questionnaires among the employees of the agency were also applied.