Avaliação da qualidade dos serviços de transporte intermunicipal de passageiros no terminal rodoviário de Cuiabá do ponto de vista do usuário

Abstract

Investing in infrastructure for travelers is to ensure that a service is provided with quality so that users feel comfortable using it. Therefore, an evaluation of the transport service made by the user is extremely important for improvements to be made in the environment. Thus, the objective of this work is to evaluate the Cuiabá bus station based on the user experience. In this way, for the user to effectively participate in the research, an in loco questionnaire was applied, which contains questions aimed at evaluating the user's experience with the service and the structure of the terminal. It was found that most users are male, the age group with the highest flow is between 20 - 29 years old, with 46% of the public evaluating the terminal infrastructure as regular and 35% saying the service is good, with 7, 6 the general note of users for the terminal.