Avaliação da qualidade dos serviços de transporte público intermunicipal entre Cuiabá e Várzea Grande a partir da perspectiva do usuário

Abstract

Offering the population quality public transportation is to invest in the proper functioning of the cities, making the citizen choose to leave their vehicle at home to use the buses, thus reducing the number of traffic jams, accidents, among several other damages caused by the high number of vehicles on the streets. The objective of this work is to evaluate the quality of the inter-municipal public transportation offered between the cities of Cuiabá and Várzea Grande. For this purpose, surveys were conducted with users, electronically, based on the 12 quality indicators presented by Ferraz and Torres (2004), in the work "Urban Public Transport". With this, it was possible to verify that, in general, the users are dissatisfied with the quality of the services provided to the population today, which is a big problem, since the dissatisfaction with public transportation makes the number of private vehicles on the streets increase.