Qualidade no atendimento ao público : um estudo na Delegacia Especializada de Roubos e Furtos de Cuiabá

Abstract

The study in question was conducted at the police station Stealing Specialized and theft of Cuiabá /MT, which aimed to verify the quality of care sector, as there is research on the lack of confidence of users in the institution Civil Judicial Police, and there strategic planning for twenty years of search management also confidence and consequent satisfaction of users of this public service. The specific objectives of this paper are to verification in the form of approach and response of servers with users, verifying positives and negatives of care and humanized actions that the institution can categorize plan to improve the server profile be serviced. Questionnaires were given to members of the Police Unit in that assessed their satisfaction regarding assistance. Through data analysis we found that even though satisfied with the service there are still issues to be improved within the institution. Therefore, it can be seen that the civil police sector is increasingly innovating with new technologies and capabilities to their servers and service environment and work to provide a better quality service to its users and thus satisfy your needs.