Análise dos indicadores de qualidade do serviço das distribuidoras : um estudo de caso dos impactos técnicos e econômicos

Abstract

Initially, when assuming a concession, the regulated agent assumes the service provision with the ceiling tariff through the Price-Cap model. This model also proposes a tariff review rate that is adjusted using an inflation index and a productivity factor X. This factor aims to distribute productivity gains over the concession period between consumers and the concessionaire. To this end, periodic tariff revisions are carried out to redefine this factor and annual tariff readjustments are carried out to protect the tariff from inflationary losses. To encourage quality, the regulatory agent places the Q component as one of the components of this factor, which measures the quality of the service provided by the concessionaire. For this reason, the main objective of this work was to analyze the indicators for gauging the quality of service of distributors, the technical impact for consumers and the financial impact for distributors in the tariff review process through the X Factor. extensive bibliographic review on the subject.