Análise dos indicadores de qualidade dos serviços de energia elétrica e seu emprego na avaliação do desempenho das empresas distribuidoras

Abstract

Among the aspects related to the quality of electrical energy supply, the guarantee of economic-financial balance - EEF of electrical energy distribution concessions, appears as a premise for the provision of adequate service to consumers, in this sense, taking into account that the current methodology adopted by the National Electric Energy Agency - ANEEL considers the provisions of contracts, Laws and tariff Regulation Procedures - PRORET, sufficient to guarantee the EEF, and that the quality of electricity supply is regulated in Distribution Procedures - PRODIST, This study aims to verify the gap between the quality regulated in distribution procedures and the quality used in evaluating the performance of distribution companies as established in tariff regulation procedures, taking into account the constitutive principles that led to product quality indicators , service and commercial quality.