Desafios e aprendizados na auditoria da qualidade em um laticínio: um estudo de caso

Abstract

This work presents an experience report on the challenges and lessons learned during quality audits at a dairy. In the context of the food industry, quality assurance is essential to ensure consumer safety and satisfaction. The survey identified challenges such as obtaining accurate data, employee resistance and correcting non-conformities, while highlighting learnings such as the importance of effective communication, flexibility and the value of documentation. It is concluded that quality auditing is essential to improve production processes and ensure compliance with regulatory standards. This study contributes to the understanding of the importance of quality in the dairy industry and suggests directions for future improvements in the audit process.