Análise das características da gestão familiar em três empresas de Rondonópolis – MT sob a perspectiva do modelo TFSA

Abstract

The main objective of the monograph was to demonstrate which characteristics differentiate the family management of three companies located in the municipality of Rondonópolis - MT under the perspective of the TFSA model. The methodology used was that of the qualitative approach in empirical and descriptive theoretical format, the data collection was done through interviews with senior managers and observation in the companies studied. For the data analysis, the study of the TFSA model found in Reed Elliot Nelson's book Cultura Empresarial e Atendimento Superior (2006) was used as the basis. After the interviews were transcribed, a categorization was made to separate the opinions of the managers in relation to the same subjects. The analysis identified the proximity of the characteristics studied, few are the differences between the companies, they coincide in cleaning, reception, uniform for employees, departmentalization, statewide reach, company expansion proposals, control software and unscheduled meetings. After separating between the three elements: borders, territory and activity systems, it was found that only the topics of branches, reach state level and expansion of the company coincide with a broad market without much change. In the boundary model the cleanliness and the uniforms of the employees stood out as permeable, since the three companies consider essential for a good impression of the place. In the model of the systems of activities the 4 topics stand out because they coincide in the answers and only the meetings are considered simple and flexible, since they do not coincide with the ideal model of the organizations. In relation to Weber's theory, Cocoland and Central came closer to rational-legal authority, and Pereira approached traditional authority.