Chatbot para auxílio na compreensão do Simples Nacional : uma proposta para usuários contábeis

Abstract

Accounting is undergoing significant transformation with technological advancements, especially driven by Artificial Intelligence (AI). These transformations are changing how accounting professionals work and offering new opportunities in task execution. Professionals face challenges related to constant regulatory changes and the need to maintain ethics in financial information. Communication between accountants and clients is facilitated by channels such as emails and chatbots, which automate processes and improve interaction. Given this information, this work aims to develop a Minimum Viable Product (MVP) plan focused on the "Simples Nacional" tax regime, to optimize the relationship between accounting professionals and other users. To this end, we first investigated the main information demands about Simples Nacional that are worked on in a systems company and accounting users. Subsequently, these demands were cataloged, mapped, and inserted into a chatbot plan for the development of an MVP. The MVP will serve to help users clarify doubts about Simples Nacional, promoting efficiency and accessibility in tax consultations and reducing the time spent by professionals.