Qualidade do atendimento na prestação de serviços realizados aos munícipes de Primavera do Leste - MT, com ênfase ao princípio da eficiência

Abstract

The search had as purpose analyze the quality of care in the provision of services provided to residents who attend the Coordination of Taxation and Audit Coordination of Taxes, which are linked to the Finance Department of the Municipality of Primavera do Leste - MT, emphasizing the principle of efficiency, identifying the citizen satisfaction with the service staff, diagnosing the strengths and weaknesses as well as checking the satisfaction of the official provider of care. Departed from the premise that the principle of efficiency, which is the optimization of government revenue and aims to improve the service offered by the state at less cost, and must offer a quality service, meeting the essential needs of the community or secondary, reaching thus its ultimate objective which is the common good of society. The main purpose was to check how is the quality of municipal services, therefore, every citizen has the right to receive the services provided, since the government is increasingly subject to criticism and judgment, must accompany the evolution of desires and needs of the community, and increasingly dynamic and effective. In this perspective, what differentiates the much desired quality of service, are the attitudes of the client, ie the performance of maintenance, immediate solutions, accurate, after all, who stands to win the customer knows best. Quality of service provides a way to succeed, however for this to occur it is necessary that the entire organization to focus on this task, which is the major determinant to detect the citizen's satisfaction or dissatisfaction.