Práticas de inovação na gestão de pessoas do setor hoteleiro : um estudo de caso na cidade de Rondonópolis - MT

Abstract

The area of people management has shown to be a highly relevant department in companies, especially in those that operate in the hospitality sector, with all its actions, strategies and processes impacting directly on all scopes of these companies. The present study is focused on the analysis of factors that have parallel with the processes of people management, being this research applied in the companies of the hotel sector of the city of Rondonópolis - MT. Data were collected from the managers of the human resources sector of four main hotels in the city, in the form of qualitative research, applying a face-to-face interview with open questions. The results obtained in the light of the theory have shown that some companies converge on their practices and processes as stated by some authors, as well as diverge in other aspects presented in this study, forming similar patterns in the way to apply such practices.